A customer complains — Customer · Founders
A classmate bought an upcycled bag and the strap broke after 3 days. They're upset. Listen, fix it fairly and learn for the next bags.
Your goal
Listen, fix it fairly and learn for the next bags.
- A well-handled complaint can make a customer more loyal.
- No real money is involved — this is a simulation.
Score
- Listening — You listened calmly.
- Fair fix — A fair fix.
- Learn — You improved the product.
In real life
In Europe, consumers have the right to a repair or replacement when a product is faulty. Good businesses go beyond that.
Customer
Simulation only: no real money, no personal data, no get-rich promises.
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