Is this customer safe? — Customer Support Specialist · Pretender
At a fictional online bookshop, customers write in about strange messages that use the shop's name. Customer Support Specialist · Pretender.
Sort into groups · ~3 min
Your role
You're the support specialist (in this game).
Your goal
Sort each message: real shop message, scam, or check first.
What you know
- The real shop never asks for passwords or card codes by message, and only writes from @livraria-exemplo.pt.
Limits
- Never ask the customer to send you their password.
Success looks like
- Real messages — You didn't scare people about normal messages.
- Scams spotted — You caught the tricks.
- Check first — You checked the unclear cases.
Skills you used
- Vigilance — Noticing warning signs early.
- Responsibility — Knowing when to act and when to ask for help.
In real life
Support teams are often the first to see a new scam. They warn customers, report fake sites and help people secure their accounts — without ever asking for passwords.
Customer Support Specialist
Solve people's problems kindly and fairly.
Explore next
- Software Developer — Build the apps and tools people use every day.
- Lawyer & Mediator — Help people solve disagreements fairly.
- Project Manager — Lead a team from idea to finished project.
Keep exploring
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