Taking the 112 call — Firefighter & First Responder · Pretender

You're on duty at a fictional fire station's dispatch. A panicked boy calls: 'There's smoke coming from my neighbour's flat!

🚨 This is a training game, not real emergency instructions. In a real emergency, get to safety, follow adults and call 112. Never go back into danger.

Decisions · ~3 min

Your role

You're the firefighter (in this game).

Your goal

Get the key facts fast and keep him safe.

What you know

The most important first fact is the address: help can be sent while you keep talking.

Limits

Never tell a caller to go into smoke.

Success looks like

Key info — Address first.
Caller safety — He stays out of danger.
Calm — He felt supported.

Skills you used

Communication — Saying things clearly and kindly.
Prioritising — Doing the most important thing first.

In real life

Emergency call-takers follow protocols: location first, then safety instructions, while help is already on the way. In Europe, 112 works free from any phone.

Firefighter & First Responder

Prevent danger, plan safety and help in emergencies.

Explore next

Doctor & Nurse — Care for people's health as a team.
Environmental Engineer — Keep water, air and energy clean for everyone.
Customer Support Specialist — Solve people's problems kindly and fairly.

Keep exploring

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